It Bites

[soundslike1924]

c.d no longer available. see official site.
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no. you can't.


https://sites.google.com/site/guitarorchestratradingpage/home

[Chasartymac]

It's a wise move.
As I mentioned in my email to Bob, they are treading a fine line and risking accusations of internet and credit card fraud. At the end of the day the laws in most countries are very similar with the bottom line being, "if you cannot supply, then don't take the money. If you take the money you must ship at the same time".

If this was due to a massive demand that took them by surprise then there's no shame in that, but they MUST let people know that is what happened. If it was simply bad marketing, ... then tell them there was an unexpected massive demand anyway!!! LOL

[Daved]

Hopefully the root cause of this problem is, as somebody previously suggested, non-stick plastic 'envelopes' shedding postage stamps in transit causing all sorts of delays in the post.
Chasartymac-just out of interest-did your belated parcel arrive with U.K. stamps attached?
I can feel for the people still waiting for their goods to arrive in good faith-I waited almost 5 weeks and went through the full spectrum of emotions from concern to disbelief and anger.
I think given the circumstances it is a prudent decision to stop orders and distribution until this is fully resolved and for those still waiting and I hope you guys and gals don't have to wait much more for either a replacement or your original to drop through your letterbox.

[Chasartymac]

It arrived with postage still on, but not in the UK. I'm in Tennessee, USA

[AmandaP]

Here's the reply to my e-mail which I received Friday
"Hi Amanda

I'm sorry you have not received your order.

I have passed on your email to the person who deals with the merchandise.

Unfortunately I have no cds myself otherwise I'd post you direct.

you can expect delivery this decade and ideally this month.

best wishes
Rich"

[soundslike1924]

[0ldman]

It hasn't gone down well with me either as he hasn't replied to me either flippantly or otherwise since the May bank holiday weekend.
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Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to Read. Marx (Groucho, not Karl)

[Mr Fibes]

And I was slagged for buying my copy off ebay from someone who had bought at a gig, dowloaded it and sold it on. I have passed experience of "it buys" and have not had one, but several bad episodes over he last three years. At least this way I knew I would get a copy!! So sorry for all you folks who have been treated so badly. I would imagine the band are appalled by this situation as well. Maybe one of them could intervene and kick an arse fairly hard and into orbit?
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Fibesy




Bitten off more than I can spew!!

[paiste]

Just who is this mystery person that deals with merchandising?????

[Mr Fibes]

Perhaps it's latin for "fukc nose" or summink
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Fibesy




Bitten off more than I can spew!!

[paiste]

[Mr Fibes]

Here is a sad fact....if there was'nt a problem, people would be happily chirping on here; the fact that no one is grasping the nettle and letting people know what's the problem here is the pisser. It's the silence and ducking and diving that winds people up. I've had it with teeshirts and Tall ships but not this bad......this is monumental. Who'll be ordering from It Buys again?? A reall shame
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Fibesy




Bitten off more than I can spew!!

[Chasartymac]

[batchain]

Been saying for years that Dave Mustaine should be in charge of merch distribution.

B xx
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Doin' the work of a hundred men..........

[RichJ]

Hi

I'm confident now that the dozen or so people who have been let down by the 'merch' part of the site should receive their cds within one week (longer if overseas).

the "flippant" comment on the forum regarding AmandaP was taken slightly out of context (without seeing her email to me) because her email asked if she would "receive the cd this decade" hence I replied using her words. I certainly wouldn't joke about missing merch!

Out of x1000 sent out maybe ten have got 'lost in the post' and another three people paid for two but only received one - this is obviously human error.
I would have preferred these people to have got priority over new orders, but it was decided that once all the orders had been sent then the missing ones would be dealt with.
It is not my business and I have no say in how it is run. I would have definitely sent the problem orders out before sending new orders out. But the person who sends them out was the only one to have the discs.

At least once a week I contacted the gentleman who sends out the orders (or not if you are Tallman and AmandaP) and voiced my concerns on their behalf.
Each week I got a "maybe next week" and the complaining emails kept coming to me and I kept forwarding them.
If I had a stash of cds I would've posted them out myself.

Allowing 28days should have been enough time providing the orders were dispatched within a week of purchasing. Clearly this has not always happened and suddenly there is a backlog which leads to silly mistakes such as newer orders going out ahead of older orders or a rush to send out meaning double orders get missed etc.

There will be lessons learned should any more products ever be sold in this way from the website.
Once I know everyone has received the live Japan discs I have x100 of the 'Heroes' charity cd single discs which Batchain has agreed to post out from home. They were supposed to be sold in Cumbria but I persuaded the band to allow them to be available to real fans who are collectors.
I think these will sell for £5 with £3.50 going direct to the charity. More of this in a few weeks.


As I said earlier, I'm feeling confident that all the remaining orders will go out this week. If not I'll be almost as annoyed as those who have waited so long.

Rich